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Have you changed your business or personal details?
The latest Change of Clinic Location Form is now available. So whenever you make a change, big or small, personal or to your business, all you need to do is fill this form in and sent it to office.maa.org.au and we will take care of the rest. We will make the changes in your file and ensure that your details are also updated with the relevant health funds.
Downloads:
How to handle client complaints
Even the most diligent and professional therapists may one day have to deal with a complaint from a client. The MAA Complaints Brochure outlines the key steps that therapists can take to manage complaints quickly and prevent them escalating. It also includes links to the official complaints channels for each State and Territory throughout Australia.
Recommended Reflective Reading - Therapist and Client Boundaries
Client complaints: Important information for massage therapists in Queensland
There have been a number of recent complaints from clients in Queensland about the quality of treatment they are receiving from therapists (Unregistered Health Professionals which includes Massage Therapists).
Most complaints are about the lack of information given by the therapist about the type of therapy they are receiving.
The Queensland Government has information available to massage therapists to use as guidance and to display in their offices.
Please take a look at the links and resources below to help make sure you understand and work within the relevant Code of Conduct, minimise the risks of client complaints and understand the information you should display to your clients.
You can access the QLD Office of the Health Ombudsman's (OHO's) range of FREE brochures and posters advising clients how to make a complaint. Displaying this information in your clinic and being transparent about how clients can make a complaint can actually help clients feel confident that you are professional and understand and abide by the Code of Conduct and want to improve client services and experiences.
To avoid risking losing your provider status, make sure you carefully read through Medibank's Requirments for Recognised Providers. In particular, we've had reports of therapists losing their provider status because their clinical environment does not comply with the 'Facilities' requirements. Other problems include therapists' business structure nor future plans not aligning with the requirements.
ARHG Alternative Therapy Database Listing Version 2
At our recent AGM we shared some information on the simple and effective techniques you can use when treating patients with T-Spine Kyphosis. Take a look at the information here.