Member Support

Our 'Member Support' section is designed to be both informative and supportive to our members.  We will, over time, add more information, website links, etc., as our continuing committment to our members to stay abreast of developments, etc., in the industry.

MAA Self-Service Instructions to Access Members Portal

FREE CPE OPPORTUNITY

FREE CPE OPPORTUNITY

KNOWLEDGE OF CLASSICAL MASSAGE MOVEMENTS CH10 EXAM BECK final

Collect 20 CPE Points


MUSCULAR SYSTEM - HEAD & NECK LAB ACTIVITY 2018

Collect 20 CPE Points


PATHOLOGICAL CONDITIONS OF THE CIRCULATORY SYSTEM
Collect 20 CPE Points


PATHOLOGICAL CONDITIONS OF THE DIGESTIVE SYSTEM
Collect 20 CPE Points


PATHOLOGICAL CONDITIONS OF THE REPRODUCTIVE SYSTEM
Collect 20 CPE Points


 TEXTBOOK OF REMEDIAL MASSAGE - ASSESSMENT PROCEDURES FOR REMEDIAL MASSAGE

Collect 20 CPE Points


MASSAMIO Selfcare + ROCKTAPE MASSAGE MAGAZINE  Selfcare + SOMATIC ANATOMY + TouchU CT

Collect 25 CPE Bonus Points

 

Educate Your Client – Hints and Tips

Body Sense Magazine for health-conscious consumers

Summer 2017

Autumn 2017

Winter 2017

Spring 2018

Read through the articles and select various topics of interest for yourself and your clients

You may use content in the magazines to create your own client/patient handouts

Record Body Sense Magazine x 4 on your CPE Record sheet when you send it in to update your CPE Records

office@maa.org.au

Collect 8 CPE Points


 

EMPLOYSURE - GET YOUR FREE WORKPLACE CHECK

Customised expert advice, documentation and solutions across employment relations and work health and safety, packaged for small and medium businesses.

With one of the most complicated employment legislative systems in the world, it is recognised that many Australian SME employers struggle to understand their obligations.

Employsure has revolutionised the way small to medium sized business (SMEs) gain assistance with their employment relations, and workplace health and safety needs.

With more than 30 years of industry experience and over 24,000 small to medium sssized business clients, Employsure continues to change the way thousands of Australian businesses achieve workplace fairness and safety. Call us today on 1300 651 415 or visit www.employsure.com.au

HAVE YOU CHANGED YOUR BUSINESS OR PERSONAL DETAILS?

Have you changed your business or personal details?

The latest Health Fund Register Changes Form is now available. So whenever you make a change, big or small, personal or to your business, all you need to do is fill this form in and sent it to office.maa.org.au and we will take care of the rest.  We will make the changes in your file and ensure that your details are also updated with the relevant health funds. 

Downloads:

MAA ADVERTISING GUIDELINES NOTES (UPDATED 2015)

LEARN MORE ABOUT YOUR HEALTH FUNDS

When you become a provider for a health fund you are agreeing to abide by their terms and conditions.

Please ensure you learn about the various Health Funds and read, understand and abide by the Terms and Conditions for your agreements with them. (Links last updated 29/12/2016)

MAA Health Fund Companies Information

In Particular:

HOW TO HANDLE CLIENT COMPLAINTS

How to handle client complaints

Even the most diligent and professional therapists may one day have to deal with a complaint from a client. The MAA Complaints Brochure outlines the key steps that therapists can take to manage complaints quickly and prevent them escalating. It also includes links to the official complaints channels for each State and Territory throughout Australia.

Recommended Reflective Reading - Therapist and Client Boundaries

Client complaints: Important information for massage therapists in Queensland 

There have been a number of recent complaints from clients in Queensland about the quality of treatment they are receiving from therapists (Unregistered Health Professionals which includes Massage Therapists).

Most complaints are about the lack of information given by the therapist about the type of therapy they are receiving.  

The Queensland Government has information available to massage therapists to use as guidance and to display in their offices.

Please take a look at the links and resources below to help make sure you understand and work within the relevant Code of Conduct, minimise the risks of client complaints and understand the information you should display to your clients.

You can access the QLD Office of the Health Ombudsman's (OHO's) range of FREE brochures and posters advising clients how to make a complaint. Displaying this information in your clinic and being transparent about how clients can make a complaint can actually help clients feel confident that you are professional and understand and abide by the Code of Conduct and want to improve client services and experiences. 
 

ACCREDITED MEMBERS - GET TO KNOW YOUR PROVIDER RESPONSIBILITIES

Request a copy of your collection of Terms & Conditions - Are you meeting your agreements with your Health Funds to provide services for their eligible clients?

Email:  office@maa.org.au

Download your Declaration - fill it in and send it to office@maa.org.au (click on the link below)

MEDIBANK PRIVATE LTD

MEDIBANK REQUIREMENTS FOR RECOGNISED PROVIDERS

To avoid risking losing your provider status, make sure you carefully read through Medibank's Requirments for Recognised Providers. In particular, we've had reports of therapists losing their provider status because their clinical environment does not comply with the 'Facilities' requirements. Other problems include therapists' business structure nor future plans not aligning with the requirements. 

ARHG LIST OF PARTICIPATING HEALTH FUNDS & MODALITIES

ARHG Alternative Therapy Database Listing Version 2

STANDARDS OF PRACTICE GUIDELINES

THERAPY REQUIREMENTS

CHILD PROTECTION TOOLKIT

The Law has changed in VIC tightening up the requirements.

Many of our therapists work with children and require the WWC Card,  All States in Aust have laws for working with children and then Toolkit will also help them meet the changes for their own states.

Women & Children is one of the units in the Diploma of Remedial Massage.

You will already find a resource for working with young people further down the page 

CONSENT OF THERAPY

CONSUMER COMPLAINT ASSISTANCE

PRACTICE QUALITY

IN-CAM OUTCOMES DATABASE RESOURCE

CLINICAL UPDATE: TREATING T-SPINE KYPHOSIS

At our recent AGM we shared some information on the simple and effective techniques you can use when treating patients with T-Spine Kyphosis. Take a look at the information here.  

AQTN MASSAGE REVIEWS

AQTN REFLEXOLOGY

Link: http://www.association.quebec.aqtn.ca
Text: Quebec Alternative Medicine Association

Link: http://www.aqtn.ca
Text: French Quebec Alternative Medicine Association

Reflexology - a scientific Literary Review Compilation

AQTN TRADITIONAL CHINESE MEDICINE

Link: http://www.association.quebec.aqtn.ca
Text: Quebec Alternative Medicine Association

Link: http://www.aqtn.ca
Text: French Quebec Alternative Medicine Association

Literary Review Compilation of Traditional Chinese Medicine

CODE OF CONDUCT